How is your feedback from StoneContact buyers so far? When you send email/message to the buying leads owner, do they reply to you in time and show interest in your products? Or do you get no answer from buyers?
To help you improve your experience of communicating with buyers, here are some practical tips:
1. Be issue-focused. Contact the buyers only when you can provide the products they want. Don't send advertisement email to buyers, such as the emails to introduce your company, services. These kinds of emails may be filtered as spam or deleted by the receiver without opening.
2. Be brief and to the point. Write one page with a short opening. Provide more details about your products that the buyers need (payment, pictures, packaging, etc).
3. Be candid and personal. Use your own words, avoiding form letters.
4. Be solicitous of a reply. Ask, "Are you interest in our products? I look forward to hearing your response."
5. Be proactive. Put a date on your calendar for an anticipated reply.
6. Be informative: provide your contact details (email, phone, address…). That would enhance your communication with buyers.
7. Try both “good” and “bad” buying leads. Seemingly “good” buying leads always received more contacts; thus a fiercer competition among suppliers will lie ahead. On the contrary, contacting “bad” buying leads may give you some extra gains, since some suppliers have given up contacting this kind of buying leads.
8. Completive price. A competitive price would be much more attracting. You may add some seasonings to your quotation by giving a short introduction of your service range, quality assurance, experience, etc.
9. Try multiple contact methods—phone, fax, Email, etc.
10. Be patient. It always takes you little patience to get the reply. Constantly work on improving communication skills.
11. Keep record on buying leads contacted. Keep in touch with buying leads even with those never-replied buying leads
12. Login to our platform often. Ask for contacting skills from veterans.
13. For buying leads specifying supplier location, please don't contact them if you are outside of that location.
14. Greet customers on holiday or vacation. Friendliness gives your business a helping hand.
StoneContact Team
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