A) Can we trust the prices which show on STONECONTACT?
Prices displayed on STONECONTACT are for reference only, as they may fluctuate depending on raw material costs, production schedules,and market conditions.
For the most accurate and up-to-date pricing, please contact our sales team directly.
We are committed to offering competitive prices tailored to your needs.
B) Can you customize your products with our brand?
Yes, we can print your logo or branding on both the products and the packaging. This service is available if you meet our minimum order quantity (MOQ). Additionally, we can discuss further branding options, such as custom tags, labels, or marketing materials, based on your specific requirements.
C) Can you customize the color of the products to match our needs?
Absolutely! We offer color customization to align with your brand identity. If you meet our MOQ, we can produce items in the colors of your choice.
For unique or complex color requirements, we may require a sample or Pantone color code for precision.
D) How do you ensure the quality of your products?
We have a robust quality control system in place, including:
1. Stringent inspections during production: Every step is monitored to maintain consistency and quality.
2. Pre-shipment quality checks: Products undergo random sampling inspections to ensure they meet our quality standards.
3. Secure packaging: We use protective and intact packaging to ensure products reach you in perfect condition.
4. Certifications: Our products comply with industry standards and can be tested or certified upon
E) Do you provide shipping and insurance services?
Yes, we partner with professional and reliable shipping agents to cover global logistics. Whether you're located in Europe, North America, or elsewhere, we can arrange delivery to your port, warehouse, or specified location.
1. Insurance: For orders over USD $1,800, we provide free transportation insurance to protect your goods during transit.
2. Shipping Options: We offer flexible options, including sea, air, and express shipping, depending on your timeline and budget.
F) Where is your factory located, and how can I visit?
We have production facilities in both Xiamen and Quanzhou. We are delighted to welcome you to our factory, please let us know the time schedule if you plan to visit us, we'll arrange transportation from either Xiamen or Quanzhou airport to our factory. It's our honour to give you a factory tour and showcase our products in person.
G) What is your lead time for production?
The production lead time depends on the order size and customization requirements:
1. Standard products: Typically 10-15 days after receiving the deposit.
2. Customized products: May take 15-45 days based on design complexity and customization requests.
Our team will keep you updated on the progress to ensure timely delivery.
I) Can you provide samples before placing an order?
Yes, we can provide samples to help you evaluate our quality and materials:
1. Standard samples: Free of charge, but shipping costs should be borne by the customer.
2. Customized samples: Fees depend on the complexity of your design and will be refunded upon placing a bulk order.